Frequently Asked Questions:
Mama's Dreams and Angel Wings, Breast Milk and DNA keepsake Jewelry FAQ’s
How much of each inclusion do I need to send you? For breast milk pieces, we require 1oz of breast milk, but can work with 1\2 when needed. Cremation ash, 1tsp. Lock of hair, ideally about 1in in length and the thickness of a pencil tip. Placenta, one capsule. Dried flower, a single flower usually will do. Wrap scrap, 2in by 1in rectangle. Fibers, as many or few that you would like to include. Fabric, 2in by 1in rectangle. Umbilical Stump, half the stump. ***As with anything, please do NOT send us the last of your inclusions. We would rather work with less than the requested amount.
How long will it take you to make my piece of jewelry? *****While our keepsake artist is nearing the end of her pregnancy, our turnaround time will be longer. Currently 12-16 weeks. She will not be taking maternity leave, so this will allow her time to continue working without endangering her postpartum health\care\healing. We typically can get it done quicker if we are at a slower time of year. Our current mail pick up and shipping days are Tuesday and Friday. ***Please understand we can not go to the post office every day so if your inclusion arrives on a day other than pick up, it will be checked in after the next pick up day.
What is the process for creating my custom piece of keepsake jewelry? Once your order is received, we will email you within 24-48 hours with instructions on shipping your inclusion to us. We will update you once your inclusions are received (any milk received will begin preservation within 24hrs of receive date). We will begin the process to make your jewelry once inclusions are received and properly preserved. Once your order is finished and ready to ship we will update you again with a photo and tracking information (when available). Our international orders can only be tracked when in the U.S. ****We are not responsible for the jewelry once it leaves our location or the time it takes to get to you. ****any registered packages will take longer to arrive to you
Will my breast milk keepsake change color or turn yellow/brown? We have spent years perfecting our method and naturally preserve the breast milk and then every inclusion is set in resin. Our pieces have been thoroughly tested to withstand harsh wear and tear and won't change color or yellow/brown due to our process. We highly recommend you treat this jewelry like any other precious jewelry. There is a chance the resin can discolor if not properly taken care of. *****There is also a chance the milk can darken or yellow if exposed to too much\prolonged heat. It is important to follow proper care instructions to avoid any damage done to your jewelry. No harsh chemicals, keep it out of tanning beds, and do not store in direct sunlight. We also recommend not wearing your jewelry in the shower or bath to extend the longevity and life of your precious jewelry. Please remember that dyes, such at hair dyes and crushed herbs can stain your jewelry. Keep in mind for breast milk inclusions, the color can naturally be golden yellows, to light cream, whites, and even blue, green, and pink tints.
What happens if my jewelry breaks? All our jewelry is custom and hand made. Even still, it is on rare occasion that a piece may break due to an error on our end. If this happens, we will work together to come up with a solution. Please contact us directly. We advise you to keep your jewelry away from your children. Don't allow them to pull, tug, or chew on your jewelry. ****We are not responsible for your jewelry being mistreated and you will be charged a repair fee.
What happens if I don't like my jewelry or want to cancel my order? You will have 24 hours from the time the order is placed to cancel your order. Each order is essentially a custom order and we set aside time to make each piece. We will not offer refunds for any order cancelled after 24 hours. Each piece of jewelry is hand made. Please understand they are not machine made to absolute perfection. We take pride and put love and time into each individual piece of jewelry. If you do not like something you ordered, please contact us directly so we can discuss any concern. We won't refund a piece because you don't like the design you chose.
How do I know my inclusion will be in my piece of keepsake jewelry? We have a very organized ordering-processing-shipping system combine with name and unique order number tagging. After you order, you will have a unique order number given to you. You will label your inclusion bag accordingly with name and order number. That order number/name will remain with your inclusion/jewelry until the moment it is shipped back to you.
How do I ship my milk and other inclusions? Do I have to keep the milk frozen or cold? You can use use frozen milk (even milk that is years old) or milk that is fresh. We will naturally preserve the milk, so there is no need to keep it frozen or chilled during shipment. We will have you double bag your milk in appropriate milk storage bags, and then ship to us priority mail in lined poly mailer. Other inclusions can simply be marked accordingly in a bag with order number\name and shipped priority in poly mailer.
What happens if I just have enough of the required inclusion or not enough to make a piece of jewelry? Though it is much easier to get the best result with the amounts we ask for, we can make the keepsake with whatever amount of inclusion you can send us. We please ask that if it is the very last of any inclusion you have and are unable to obtain more to not send it all to us. We would rather have a little less than the required amount to work with, then risk the last of your inclusions getting lost in the mail or having to use it all in the keepsake.
Will my breast milk jewelry have the identical color to the photos I see on your website? Due to the wonderful makeup and nature of breast milk, not every piece will be the exact same color. Breast milk can range in colors from golden yellows, to creamy whites, to snow white to even blue, green, and red/pink tints.
Can I add color, flecks, or glitter to my inclusions? Yes! Each piece of jewelry can be left in its natural color/texture or can have color, mica flakes, or glitter added to them.
Can I combine multiple inclusions for one piece of jewelry? Yes! You can combine almost any inclusion for a single or multiple pieces. There is an additional fee for every added inclusion.
Do you make custom pieces? Each piece of our jewelry is essentially a custom piece because we are only working with your own inclusions. We do allow 6 “custom” design spaces each month. Working directly with you designing the setting and style of a piece we currently may not have listed. These pieces on average will cost $40-$60 more than a traditional piece (depending on cost of the setting).
I live local to you, can I do local pick up and drop offs at your home office? Due to the safety of my customers and my family we can no longer accept local pick ups and drop offs. We do sometimes offer jewelry consultations and meet ups for large groups. Please contact us.
What happens if I need to change\edit my order? You have 24 hours to make any changes to your order. After 24 hours, you will be charged a fee to make any necessary changes.
What if I don't know my ring size? Can I place my order and contact you with my correct ring size? Yes! There may be a reason you are wanting to order your keepsake now but aren't sure of your ring size. Please message us after you order so we know. We can also email you a link to a printable ring sizer.
Jewelry Care Instructions
**We highly recommend you treat this jewelry like any other precious jewelry. There is a chance the resin can discolor if not properly taken care of. *****There is also a chance the milk can darken or yellow if exposed to too much\prolonged heat. It is important to follow proper care instructions to avoid any damage done to your jewelry. Sterling Silver and Copper metals can\will tarnish. You can use a silver polishing cloth (we sell in the store) to help clean your metal. Remember to keep them in a dry dark place and avoid wearing your jewelry while swimming and working out. Sweat, chemicals, and even perfumes and lotions can cause harm to any jewelry. Do not wear while using harsh cleaning chemicals, keep it out of tanning beds, and do not store in direct sunlight, or hot environments like vehicles. We also recommend not wearing your jewelry in the shower or bath to extend the longevity and life of your precious jewelry. Please remember that dyes, such at hair dyes and crushed herbs can stain your jewelry.